If you haven't received any emails

Once you place your order, you will receive an automatic reply email immediately.
If you are not receiving automatic reply emails, order confirmation emails, etc., please check the following.

Is your email address incorrect?

There are many cases where emails are not delivered due to mistakes in the domain name after the @ symbol.
Please check your email address once again.

Have you set up spam filters/rejection settings?

If you have set up domain-specific reception, you will not be able to receive emails from our online shop.
Please register our online shop domain "japanbluejeans.com" in your email software's domain permission settings.

Have you set your computer to reject emails?

If you have registered using a mobile phone email address, and your settings are configured to reject emails sent from a computer, you may not be able to receive emails from our online shop. Please check your settings.

*The above settings are set by the customer, so we cannot change them.